Frequently Asked Questions

What does OVELIS sell?

OVELIS offers modern rings, bracelets, necklaces, earrings, and fashion eyewear for women and men.

Where can I purchase OVELIS products?

Our products are available online through our official website at https://getovelis.com.

Do you offer free shipping?

Yes. We offer free standard shipping on every order delivered within the United States. No minimum purchase is required.

How long does delivery take?

Orders are normally processed within 1–3 business days.

After dispatch, standard delivery to the United States normally takes 7–15 business days. The total estimated delivery time is approximately 8–18 business days.

How can I track my order?

When your order ships, we will email available tracking information to the email address used during checkout.

Tracking information may take several business days to update after dispatch.

Can I change my shipping address?

Email ovelissupport@gmail.com as soon as possible.

We will try to update the address, but changes cannot be guaranteed after an order has entered processing or has shipped.

Can I cancel my order?

Contact us as soon as possible at ovelissupport@gmail.com.

We cannot guarantee cancellation after an order has entered processing or has been shipped.

What is your return policy?

Eligible products may be returned within 30 days after confirmed delivery.

The product must be unused, unworn, and returned in its original condition and packaging. Contact us before sending any return.

Can sale-priced products be returned?

Yes. Sale-priced products follow the same 30-day return policy unless they were clearly marked “Final Sale” on the product page before purchase.

What should I do if my order arrives damaged or incorrect?

Email ovelissupport@gmail.com with your order number and clear photographs of the product and packaging.

We will review the issue and provide an appropriate resolution.

Is checkout secure?

Yes. Our store is powered by Shopify and uses a secure, encrypted checkout process.

How can I contact OVELIS?

Email us at ovelissupport@gmail.com or use the contact form on our Contact Us page.

We aim to respond within two business days.