FAQ
Frequently Asked Questions
How long does shipping take?
Most orders are processed within 2–5 business days. After your order has been processed and shipped, delivery usually takes around 10–15 business days depending on your location, shipping carrier, customs processing, and local delivery conditions.
You will receive tracking information once your order has shipped.
Do you offer free shipping?
Yes, we offer free shipping on eligible orders. Any available shipping options and final shipping details will be shown at checkout before you complete your purchase.
How can I track my order?
Once your order has shipped, you will receive a tracking number by email. You can use this tracking number to follow the delivery status of your package.
If you have not received tracking information after your order has been processed, please contact us at ovelissupport@gmail.com.
Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible at ovelissupport@gmail.com.
We will do our best to help, but once an order has been processed or shipped, we may not be able to make changes or cancel the order.
Can I return my order?
Yes, we offer a simple return process. If you are not satisfied with your order, please contact us within the return window so we can review your request and guide you through the next steps.
To start a return, please email us at ovelissupport@gmail.com with your order number and the reason for your return request.
What should I do if my item arrives damaged or incorrect?
If your item arrives damaged, defective, or incorrect, please contact us as soon as possible at ovelissupport@gmail.com.
Please include your order number and clear photos of the item and packaging so we can review the issue and help you with a suitable solution.
Do you ship internationally?
Shipping availability may vary depending on the product and destination. Available shipping options will be shown at checkout.
If you are unsure whether we can ship to your location, please contact us at ovelissupport@gmail.com before placing your order.
Where is my order confirmation email?
After placing an order, you should receive an order confirmation email. If you do not see it, please check your spam or promotions folder.
If you still cannot find it, contact us at ovelissupport@gmail.com with the email address used at checkout.
What payment methods do you accept?
Available payment methods will be shown at checkout. We aim to provide a secure and convenient checkout experience for our customers.
How can I contact Ovelis?
If you have any questions about your order, shipping, returns, or products, please contact us at:
ovelissupport@gmail.com
Our customer support team will do our best to respond as soon as possible.