Shipping Policy

OVELIS currently accepts orders for delivery to addresses within the United States.

Shipping Cost

We provide free standard shipping on every United States order. No minimum purchase is required.

Processing Time

Orders are normally processed within 1–3 business days. Processing times do not include weekends or public holidays.

Once your order has been shipped, you will receive a shipping confirmation email containing available tracking information.

Orders may be processed and shipped by our fulfillment partners from different fulfillment locations.

Estimated Delivery Time

Standard shipping to the United States normally takes 7–15 business days after dispatch.

The total estimated time from placing an order to delivery is approximately 8–18 business days.

Delivery times are estimates and cannot be guaranteed. Occasional delays may occur because of carrier operations, severe weather, customs processing, high-volume periods, or incorrect delivery information.

Tracking Information

Tracking information may take several business days to update after an order has been dispatched.

If your tracking information has not updated for more than five business days, contact us at ovelissupport@gmail.com.

Address Changes

Please review your shipping address carefully before completing checkout.

If you need to change an address, contact us as soon as possible. We cannot guarantee an address change after the order has entered processing or has been shipped.

Customers are responsible for additional delivery costs caused by an incorrect or incomplete address submitted during checkout.

Lost, Damaged, or Incorrect Orders

If your order arrives damaged, contains an incorrect product, or appears to be lost in transit, email us at ovelissupport@gmail.com.

Please include your order number and clear photographs of the product and packaging when applicable.

Contact

Customer support email: ovelissupport@gmail.com