Terms of Service

These Terms of Service govern your access to and use of the OVELIS website at https://getovelis.com, including the purchase of products and use of related services.

Throughout these Terms, “OVELIS,” “we,” “us,” and “our” refer to the online store operated by Duong. “You” and “your” refer to website visitors and customers.

By accessing our website or purchasing from us, you agree to these Terms of Service, our Privacy Policy, Shipping Policy, and Return and Refund Policy.

If you do not agree with these Terms, please do not use our website.

1. Online Store

OVELIS is an independent online retailer offering jewelry, accessories, and fashion eyewear.

Our store is hosted by Shopify, which provides the e-commerce platform that allows us to display and sell products.

2. Eligibility

By using our website, you confirm that you are legally capable of entering into a purchase agreement in your jurisdiction.

You must not use our products or website for unlawful, fraudulent, abusive, or unauthorized purposes.

3. Product Information

We make reasonable efforts to present product descriptions, images, colors, materials, measurements, prices, and availability accurately.

Colors and appearance may vary slightly because of lighting, photography, screen settings, and manufacturing variations.

Product measurements may have minor variations. Please review all available product information and size details before placing an order.

4. Prices and Payments

All prices displayed on our website are shown in the currency selected or displayed during your shopping session.

The final price, applicable discounts, shipping charges, and other costs will be displayed before checkout is completed.

We may change product prices and promotions at any time. Changes will not affect an order that has already been accepted and paid unless an obvious pricing or technical error occurred.

Payments are processed securely through Shopify and available third-party payment providers. We do not directly store complete payment card information.

5. Orders

Submitting an order does not guarantee acceptance.

We may refuse, limit, or cancel an order because of:

• Product unavailability

• Incorrect pricing or product information

• Suspected fraud or unauthorized activity

• Payment verification problems

• Shipping restrictions

• Violation of these Terms

If we cancel a paid order, we will issue a refund to the original payment method.

You are responsible for providing accurate billing, contact, and delivery information during checkout.

6. Shipping and Delivery

Processing times, shipping costs, estimated delivery times, tracking information, and delivery conditions are described in our Shipping Policy:

https://getovelis.com/policies/shipping-policy

Delivery dates are estimates and cannot be guaranteed. Carrier delays, customs processing, weather, incorrect addresses, and other events outside our reasonable control may affect delivery.

7. Returns and Refunds

Return eligibility, time limits, return shipping responsibilities, refunds, and exchanges are described in our Return and Refund Policy:

https://getovelis.com/policies/refund-policy

Contact ovelissupport@gmail.com before returning a product. Products sent without prior authorization may not be accepted.

8. Promotions and Discounts

Promotional offers are subject to their displayed conditions and availability.

Discounts cannot be combined unless explicitly stated. We may correct or cancel a promotion affected by an error, unauthorized use, fraud, or technical problem.

A promotional claim displayed on our website applies only while the corresponding offer is active.

9. Customer Communications

You agree that we may contact you regarding your order, payment, delivery, return, refund, account security, or customer support request.

Marketing communications will be sent only when permitted. You may unsubscribe from promotional emails using the unsubscribe option in the message.

10. Prohibited Uses

You must not:

• Use the website for unlawful, fraudulent, or misleading activity.

• Attempt to gain unauthorized access to the website or another customer’s information.

• Introduce malware, malicious code, or harmful technology.

• Interfere with website security or operation.

• Copy, scrape, reproduce, or commercially exploit website content without authorization.

• Submit false information, impersonate another person, or place fraudulent orders.

• Violate intellectual property, privacy, or other rights belonging to OVELIS or another party.

We may restrict access or cancel orders when prohibited activity is detected.

11. Intellectual Property

The OVELIS name, logo, website design, original text, graphics, photographs, videos, and other store content are protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, publish, sell, or commercially use protected content without prior written permission.

Third-party brand names, trademarks, or content remain the property of their respective owners.

12. Third-Party Services and Links

Our website may provide access to services, payment providers, applications, or websites operated by third parties.

We are not responsible for the content, availability, security, policies, or practices of third-party services. Your use of those services may be subject to separate terms and privacy policies.

13. Reviews and Submitted Content

If you submit a product review, photograph, comment, or other content, you confirm that:

• The content is truthful and based on your genuine experience.

• You have the right to submit it.

• It does not violate another party’s rights.

• It is not unlawful, abusive, fraudulent, or misleading.

We may moderate or remove submitted content that violates these Terms or applicable law.

14. Privacy

Your use of our website is also governed by our Privacy Policy:

https://getovelis.com/policies/privacy-policy

Available privacy opt-out rights can be exercised through the “Your Privacy Choices” page linked in our website footer.

15. Errors and Inaccuracies

Occasionally, information on our website may contain typographical errors, incorrect prices, inaccurate availability, or incomplete information.

We reserve the right to correct errors and update information. If an error materially affects a paid order, we will contact you or cancel and refund the affected order.

16. Disclaimer

We aim to keep our website and services available and accurate, but we do not guarantee that access will always be uninterrupted, timely, secure, or error-free.

Products and services are provided subject to applicable consumer protection laws and the warranties that cannot legally be excluded.

17. Limitation of Liability

To the maximum extent permitted by applicable law, OVELIS will not be liable for indirect, incidental, special, or consequential losses arising from use of the website or products.

Nothing in these Terms excludes or limits liability that cannot legally be excluded, or restricts mandatory consumer rights available in your jurisdiction.

18. Indemnification

To the extent permitted by law, you agree to be responsible for losses or claims resulting from your unlawful use of the website, violation of these Terms, or infringement of another party’s rights.

19. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.

20. No Waiver

If we do not immediately enforce a provision of these Terms, that does not mean we have waived our right to enforce it later.

21. Termination

We may restrict or terminate access to our website if you violate these Terms, engage in fraudulent activity, or create a risk to customers, OVELIS, or third parties.

Obligations relating to payments, intellectual property, liability, privacy, and dispute resolution will continue when applicable.

22. Governing Law

These Terms are governed by applicable laws of Vietnam, without restricting mandatory consumer protections that may apply in the customer’s jurisdiction.

23. Changes to These Terms

We may update these Terms to reflect changes to our services, policies, business practices, or legal obligations.

Updated Terms will be published on this page with a revised “Last updated” date. Continued use of our website after publication means that the updated Terms apply to future use and purchases.

24. Contact Information

Questions about these Terms of Service should be sent to:

Store name: OVELIS
Email: ovelissupport@gmail.com
Website: https://getovelis.com