Return and Refund Policy

We want you to feel confident when purchasing from OVELIS. Eligible products may be returned within 30 days after confirmed delivery.

Return Eligibility

To qualify for a return, the product must be:

• Unused, unworn, and in its original condition

• Returned with its original packaging and included accessories

• Accompanied by proof of purchase or an OVELIS order number

Sale-priced products are covered by the same 30-day return policy unless the product was clearly marked “Final Sale” on its product page before purchase.

Starting a Return

Before sending a product back, email ovelissupport@gmail.com and include:

• Your full name

• Your order number

• The product you wish to return

• The reason for the return

• Photographs if the product is damaged, defective, or incorrect

If your return is accepted, we will provide return instructions and the correct return address.

Products sent without prior authorization may not be accepted. The return address may differ from our business mailing address, so always use the address provided in our return authorization email.

Return Shipping Costs

For returns caused by a change of mind, incorrect size selection, or personal preference, the customer is responsible for return shipping costs.

If the product arrived damaged, defective, or different from the product ordered, OVELIS will cover reasonable return shipping costs or provide another appropriate resolution.

Refunds

After receiving and inspecting the returned product, we will notify you of the outcome.

Approved refunds will be issued to the original payment method within 10 business days after inspection.

Your bank, credit card company, or payment provider may require additional time to display the refund in your account.

Original shipping charges, when applicable, are not refundable unless the return resulted from our error.

Exchanges

To request another size or product, email us before returning your original order.

Depending on availability, the fastest option may be to return the original product and place a new order after the return has been approved.

Order Cancellations

Contact us as soon as possible if you need to cancel an order.

We cannot guarantee cancellation after an order has entered processing or has been shipped.

Contact

For return, exchange, or refund questions, email ovelissupport@gmail.com.